Samtouch OrderMe is a professional customers “own
device” food ordering app.
Designed specifically for the busy restaurant and fast food environment,
Samtouch OrderMe provides a safe and efficient solution for customers to
place food orders either whilst seated in your restaurant or beer garden or
alternatively conveniently placing take-away and delivery orders when
leaving work or from home.
Whilst the masses of stand-alone apps
available online appear to offer a complete solution, inevitably their
commissions and transaction charges are extremely high.
orders that are taken via your stand-alone app have to be processed manually
which leads to errors and wasted time. With Samtouch OrderMe there are no
commission charges, your business will be listed in our venue directory and
card charges are far less then the general on-line app’s. All orders are
automatically processed through your Samtouch Point of Sale system along
with your traditional sales channel. In addition, if your system has a
kitchen order printer or kitchen video system all orders from OrderMe will
be sent through the kitchen prep area automatically.
As an OrderMe user your business will be listed in our
venue directory. When customers search within your area your business
listing will be displayed giving your every opportunity to gain new
customers. Customer’s are able to list your venue as a favourite, so they
can find it easily next time they are placing an order.
OrderMe is supplied with all venue sales channels as standard. Whether you
are looking for Order @ Table, take-away or delivery channels they are
inclusive as part of your system. Each channel can be enabled or disabled as
Order @ Table service inevitably is priced
higher than take away and delivery prices. Samtouch POS & OrderMe can be
configured with up to six price levels per product and each sales channel
can be preset with one of these price levels.
products may only be offered for sale on certain sales channels (i.e Order @
Table). OrderMe provides you with the flexibility to include or exclude
items from different channels or include items in multiple product groups.
(I.e Starters and main course)
PRODUCT OPTIONS / EXTRAS
from your menu is easy with lead-thru product options. This gives you the
opportunity to upsell extras or promote specials that you wish to sell.
Implemented correctly, product options can significantly increase your ave
spend per head.
Cooking instructions are
part and parcel of the order process, ensuring orders are cooked to your
customer’s exact requirements. Cooking instructions can also be used for
drinks such as spirits to ask questions such as a: Do you require Ice?
For maximum flexibility you can configure different
opening times per sales channel. For example your take-away service may
start at 6pm but your table service may start at 6:30pm. Closing times may
also be configured differently for each sales channel.
For take-away and delivery orders you can configure the number
of orders that can be handled within a specified time. For example you may
be able to delivery 4 hours per hour, but handle 20 take-away orders per
Individual item fulfilment time is great
where you are limited to the number of items you can prepare in a set time.
For example: Your pizza oven capacity only allows you to prepare 15 pizzas
per hour. Once capacity is reached any orders including pizza’s will move
onto the next available time slot.
book take-away & delivery orders days in advance depending on how you have
configured your system. OrderMe will monitor the orders that are pending and
depatch them to Samtouch for processing as required. This advanced feature
ensures you dont have to keep a manual list of orders required in the
Each product can be assigned with one of
the 14 allergens. This will be indicated on the product information screen.
Note: If an ingredient is assigned an allergen this will be populated
through to the product information.
can be securely taken via your customers own personal device. All payments
use the highest level of 3D security. Card details can be saved on your
customers device for repeat orders, especially useful in pub environments.
Online ordering platforms will typically charge up to
20% commission on every transaction you make. However, with OrderMe there is
no commission fees.
FULLY INTEGRATED SOLUTION
OrderMe is fully
integrated with our own Samtouch Point of Sale and Samtouch backoffice
solution. All sales and order operations are consolidated through a single
platform ensuring your best practice operation is maintained.
Order and Pay At Table Technology Adds up to Big Benefits
3D Secure Gateway
♦ Debit / Credit card charge 1%
Commercial card charge 2%
Transaction charge 5p
Free card tokenisation.
Free PCI Compliance charge
List of restaurant venues
♦ Price levels per table, take-away and deliveries
♦ Configurable opening hours
♦ Configurable menu options
♦ Configurable time slots
♦ Configurable in advanced ordering
♦ Product options and cooking instructions
♦ “In advance” ordering
♦ Available for IOS or Android.